This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website or web application, you’re agreeing to be bound by this Policy.

 

Any questions regarding this Policy and our privacy practices should be sent by email to info@SW20Radio.co.uk

 

Who we are

We are SW20 Radio. Our website address is: http://www.SW20Radio.co.uk

What personal data we collect and why we collect it

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

 

Media

Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

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How Do We Process Personal Data?

We may use information for our legitimate interests, namely:

• To operate SW20 Radio Comments feature.

• To contact and communicate with you when you reach out to us to ask us about  SW20Radio Services.

• To manage everyday business needs.

• To analyse or improve the SW20 Radio Services or additional products or services.

• To protect the SW20 Radio Services and the rights of Users and others to enforce the terms of the SW20 Radio Services.

• To comply with our obligations, including to comply with all applicable laws and regulations.

• To send you promotional materials from us or on behalf of our affiliates and business partners if you have consented to the receipt of such materials.

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Information you give us

You may give us personal information about you by filling in forms on our website www.sw20radio.co.uk (our "Site") or by corresponding with us by phone, e-mail, or post. You may also provide personal information when you register to use our Site; subscribe to our services; enter a competition promotion or survey; and when you report a problem with our Site.

The information you give us may include your name, address, date of birth, e-mail address and phone number, personal description, photograph, and other information which may be considered personal in that it may be used to identify you.  

By completing any of our forms on our Site you are signifying your explicit consent to SW20 Radio collecting such information.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

 

Information we collect about you

When you visit our Site we may automatically collect the following personal information:    

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.  We collect this personal data by using cookies, and other similar technologies.  Please see our Cookie Policy for further details.

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

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When connecting to our radio stream, your IP address will be sent to our radio service provider in order for us to track listening trends and provide licensing bodies with royalty reports. Once our service provider receives your IP it is immediately anonymised, deleted and becomes untraceable. This data is never sold on or passed to other companies.

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Our Mobile Apps

When connecting to our radio stream, your IP address will be sent to our radio service provider in order for us to track listening trends and provide licensing bodies with royalty reports. Once our service provider receives your IP it is immediately anonymised, deleted and becomes untraceable. This data is never sold on or passed to other companies. 

For iOS Apps

The SW20 Radio iOS App does not collect any user data when installed or launched on your device.

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For Android Apps

The SW20 Radio Android App does not collect any user data during use. In order to provide audio control during Phone App use, the App will monitor the 'state' of the phone App (Idle, in call, call ended) if applicable on your device. At no point will the App be able to listen in or derive phone numbers or data.

The Android App also requires access to local storage. This is to store its configuration for faster launch times.

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Who we share your data with

We will never knowingly share your data with anyone unless required by law. Our website and mobile apps are hosted by Radio.co. For more information on their privacy policy please visit https://radio.co/privacy

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

 

What rights you have over your data

If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

Your contact information

You can contact us via the following methods:

 

Email: info@SW20Radio.co.uk

 

Website: http://www.SW20Radio.co.uk

 

Facebook: https://www.facebook.com/SW20Radio